SHIPPING POLICY

FULENARO aims to provide a smooth and reliable delivery experience for customers shopping through our online store.

Order Preparation

Orders are generally processed within 1–3 business days after successful payment confirmation. This includes order verification, product preparation, quality checks, and packaging.

Processing times may be extended during holidays, promotional periods, or unexpected increases in order volume.

Delivery Estimates

After dispatch, estimated delivery typically takes 5–15 business days, depending on the destination, shipping method, and carrier.

Delivery estimates are not guaranteed and may be affected by customs procedures, weather conditions, transportation disruptions, or other circumstances beyond our reasonable control.

Shipping Charges and Tracking

Shipping fees, where applicable, are displayed at checkout before customers complete their purchases.

Once an order has been dispatched, tracking information will be sent to the customer's registered email address when available. Tracking updates may take up to 48 hours to appear in the carrier's system.

International Orders

International deliveries may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated during checkout, these charges are the responsibility of the recipient.

Customers are responsible for providing accurate shipping addresses. Incorrect or incomplete information may result in delays or additional shipping costs.

Delivery Support

If your package is delayed, lost, or arrives damaged, please contact contactus@fulenaro.com with your order number and relevant shipping details.

Our customer service team will review the situation and coordinate with the shipping provider to help identify an appropriate resolution.